…about Service Center #62 in Tempe, AZ.
I was at Store #62, located at 455 W. Broadway Rd. in Tempe, AZ, yesterday, October 5th, and was helped by a man named Douglas. Unfortunately, I didn’t get his last name, but I can tell you this; never before have I been to shop and been treated the way I was yesterday and had to tell someone about it. No, this isn’t a bad commentary from me. Quite the contrary. Douglas was the most courteous gentlemen I have EVER encountered when it comes to dealing with getting my car fixed. I needed a break job (obviously) and had taken my 2007 Honda Pilot to two places and called several others. Each place I spoke to had told me that they could do the “whole job for X dollars, just bring it in,” but when I pressed for more information I found out that the “whole job” was for each axle and didn’t include several items that may, or may not, be needed. All-in-all, at one place my brake job was to cost in the neighborhood of $600! TO START! At another, I was told that the type of brakes I “have to use on this type of vehicle” was the ceramic type that would drive the cost of the installation way up. I was informed that the standard brakes were not made for my vehicle, so the added cost of over $140 per set was necessary. In a last ditch effort I called Just Brakes on Broadway, in Tempe. I have never liked going with the least expensive fix on anything, and especially when it comes to my car. The old adage, “You get what you pay for” has always lured me to the higher priced shops. But after meeting Douglas, I have to rethink what I have been taught. Douglas is a gold mine to your company and I was so impressed with his knowledge of cars, none of which I possess beyond knowing where the gas tank is and putting gas into the vehicle. I was especially impressed with the time he took to show me every single little detail of the work that my car needed, or would need in the future, and the pricing he laid out in detail. He listed everything that should be done now and suggested that I NOT wait on certain items. AND he informed me that ceramic brakes were NOT the only brakes made for my vehicle, as I was previously told and therefore the added coat wasn’t even remotely necessary. Unfortunately, in this economy and with money issues being as prominent as they are, I was unable to do ALL of the work he suggested, but promised I would return in a couple of weeks to finish what needed to be done. Douglas spoke to me with an honest heart and without stammering when I asked a pointed question. He knew the answer because he knows his job and he did so, so I had ALL of the facts. In this type of setting, it’s something I have never before encountered. As sad as it is, it’s said that if you send away one unhappy customer, everybody will hear about it, but if you send away one happy only a few will ever hear about. Because of Douglas, Just Brakes has found a new customer and one who will not be jumping ship anytime soon. I will also tell anyone who asks that Just Brakes on Broadway Road in Tempe is the best place to go if they need brake work done on their car. You are fortunate to have Douglas on your team and though not many people take the time to write, I needed to let know how lucky you are and how happy I was with the service he provided at the most reasonable of prices.
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